Monarc values feedback and is committed to resolving concerns swiftly, fairly, and transparently.
Making a Complaint:
Complaints can be made via email to contact@monarc-group.com. Please provide details of the issue and any supporting information.
What Happens Next:
- Acknowledgement within 2 working days.
- Investigation by a senior member of staff.
- Response issued within 10 working days, where possible.
If you are not satisfied with the outcome, we will advise you on further steps or escalation routes.
